According to our Terms and Conditions, the customer must request the cancellation of the service via email. Please provide the following information:

1. Name and Last Name
2. Email Address
3. Booking Number
4. Payment Receipt
5. Phone Number

Please note the following before requesting a cancellation:

1. - Cancellation is free of charge if requested at least 24 hours before the scheduled service.
2. - We offer flight tracking at no extra charge and are flexible with flight reschedules or cancellations.
3. - Postponement is possible if notified at least 12 hours before the service, but the new reservation must be within 6 months of the original date.